Return and Refund

At Bay Marine Sales, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we have established a clear Return and Refund Policy to guide you through the return process. Please read the following terms carefully.

1. Return Eligibility

• Timeframe: You may return items within 30 days from the date of delivery for a full refund or exchange.
• Condition: Products must be in their original condition, unused, and in the original packaging. All accessories, manuals, and parts must be included.
• Non-Returnable Items: Certain items are non-returnable, including:
  • Used motors
  • Special order items
  • Items marked as final sale

2. Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at (562) 581-8006 or email us at info@baymarinesale.com. Provide your order number and reason for the return.
2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
3. Shipping the Item: Pack the item securely in its original packaging, including all accessories and documentation, and clearly label the RA number on the outside of the package.

3. Return Shipping Costs

• Customer Responsibility: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.

4. Refund Process

• Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
• Processing Time: Approved returns will be processed within 5-10 business days. You will receive an email notification once your return has been processed.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for your bank or credit card company to process the refund.

5. Exchanges

If you wish to exchange an item for a different product, please follow the return process outlined above. Once we receive your returned item, you can place a new order for the desired item.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We may ask for photographic evidence to facilitate the return process. We will arrange for a replacement or refund at no additional cost to you.

7. Final Sale Items

Items marked as final sale cannot be returned or exchanged. Please ensure you review the product description and specifications carefully before making a purchase.

8. Contact Us

For any questions regarding our Return and Refund Policy or to initiate a return, please contact us:

Bay Marine Sales
2852 Gardena Ave,
Signal Hill, CA 90755,
United States
Phone: (562) 581-8006
Email: info@baymarinesale.com

We appreciate your business and are committed to providing a seamless return and refund experience. Thank you for choosing Bay Marine Sales!